At Om Sakthi Vinayaga Crackers, we value your trust and strive to provide a smooth shopping experience. Our cancellation and return policy has been designed to ensure clarity and convenience for all our customers.
If you wish to cancel your order, please contact us promptly via:
📞 98438 09002 / 99447 99843
📧 info@omsakthivinayagacrackers.com
Return Instructions
- In case of a return, image and video proof of the issue must be shared with us via WhatsApp (98438 09002 / 99447 99843) or email (info@omsakthivinayagacrackers.com).
- The returned parcel must be sent to our Sivakasi address at your own shipping cost for the refund process to begin.
- Approved refunds will be credited to your account within 48 hours of confirmation.
Important Guidelines
- Please do not accept any parcel if it appears damaged upon delivery.
- We take utmost care to ensure all parcels are securely packed — waterproof, scratch-resistant, and sanitized before dispatch.
- Kindly double-check your delivery address and contact number before placing the order.
- If delivery fails due to incorrect details or if the recipient is unreachable after two attempts, the parcel will be returned to us and no refund will be issued.